Aspect Software - CIO CHOICE
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Aspect Software

Aspect Software

Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. As the global leader in customer engagement solutions, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today’s top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail. Wherever you’re looking to remove communication and workflow barriers or automate more productive business processes, Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience.

Aspect has always been at the forefront of the movement to bring people and information together. We’ve introduced the first ACD, first predictive dialer, first unified architecture, and now the first contact center solution that encompasses social, mobile and traditional channels of communications and extends through to the back office of organizations. Our acquisition of Voxeo brings the gold standard in hosted and on-premise IVR and strengthens our solutions offerings

By innovating products and solutions that make the most of these technologies, we’re helping you take advantage of omni-channel customer contact breakthroughs in:

  • Social communications
  • Customer empowerment
  • Enterprise engagement
  • Dynamic analytics
  • Mobility
  • Cloud services

Customer Contact Center Software

Our customer contact applications extract key capabilities from our unified contact center and workforce optimization platforms to deliver targeted business results.

Today’s 2.0 consumers demand anytime and anywhere access that is difficult for call center software to deliver. Our customer contact center applications serve today’s 2.0 consumers with capabilities beyond those of traditional call center software. Aspect transforms call centers into innovative contact centers by extracting and uniting key functionality from our unified call center software solutions and workforce optimization platforms to help you achieve targeted business results.

Seamless Customer Service™ – uses contact center software solution tools to deliver the tools for comprehensive call response, coordinated self-service/live service and integrated assistance to enhance the customer experience.

Productive Workforce™ – helps you optimize resource utilization so you can service more customers with fewer agents, reduce costs, and improve customer service, sales and collections results.

Blended Interaction™ – unites inbound routing, Internet contact, voice portal, outbound dialing
and workforce management using SIP-based VoIP or traditional voice into your call center software.

Optimized Collections™ – utilizes performance, workforce and campaign management to apply the right resources at the right times to improve collections results.

Unified Outreach™ – automates proactive contact strategies for customer service and sales, and targets past due accounts more effectively, reduces delinquencies and secures more promises to pay.

Advanced Quality Analysis™ – helps you capture the right insight into customer needs and staff capabilities and integrate these learnings into your continuous improvement process.

Customer Contact Center Software

Corresponding Web Link: http://www.aspect.com/in .

Contact Information :
Mohit Dhingra, Mohit.dhingra@aspect.com, +91-9899213232